IT Facilities Management Services
SV Web Info's IT Facilities Management Services cater to the 24x7 service demands on your IT facilities. We take the complete responsibility of ensuring availability and performance of your IT infrastructure as per Service Level Agreements (SLAs). Our service scope includes IT Helpdesk, Data Center Operations and End-user Support.
We take over your overall management of varied IT assets across vendors. We capture all the service requests logged via mail, telephone or the Web. These include call management, asset and inventory management, client recovery services and vendor management. We boost the performance of your data center by proactively monitoring, forecasting and realigning IT resources. We undertake network, server, security and database administration; data backup; and application support. We also support your end-users with services such as desktop / laptop operations, LAN management, peripherals support, mail management, antivirus system management, and installation and configuration of client desktop applications.
We have a specialized tools framework, incorporating commercial as well as in-house developed tools, for ensuring smooth delivery of services.